Plain-English policies.

Ordering is paused while PHNTM One 1.0 completes final release testing on the reference unit. You can reserve one instead: nothing is charged, no card is asked for, and there is no deposit.

Your place in line for production batch 1, in the order reservations arrived. A short thank-you from [email protected] confirming the free reservation (no payment, no shipping date), then one email when ordering opens, with a link to order.

A reservation is not an order and never turns into a charge on its own. If you don't order, nothing happens.

Batch 1 ships after final on-device release testing. We don't publish a date we can't keep. Once you order, the shipping, cancellation, return and warranty terms below apply in full.

Email [email protected] and your reservation is deleted right away. What we keep, and for how long, is under "reservations & waitlists" below.

PHNTM (phntmcore.com), a one-person hardware operation in the United States · [email protected]

PHNTM One as described on the order page and specs at the time you order. A 4B local model is capable, not magic — we describe it honestly and ask you to read the "before you buy" section.

$799 USD, one-time. The price shown at checkout is the price you pay. No subscription, ever.

Your payment reserves a production slot in the current batch. Production runs in small, numbered batches; when a batch is full, ordering closes until the next opens.

Ships within 7–10 business days after payment (US business days, excluding federal holidays). If we cannot meet it we tell you before it ends and you may cancel for a full refund.

Any sales tax due is shown at checkout before you pay. If none is shown, none was charged; you are responsible for any use tax your state requires.

Full refund any time before shipment. After delivery, 30-day returns as above.

1-year limited hardware warranty as above. Software is readable and yours to change; changing it does not void the warranty.

Email first — a person will fix it. Anything unresolved is governed by the laws of the United States and the State of Kansas.

Handled entirely by Stripe — card, Apple Pay, Google Pay. Our server creates the checkout with the product and price fixed; your browser cannot change them.

Goes to Stripe, never to us — we never see or store card numbers

We keep your name, email, phone (if given), shipping address, amount paid, and order status in our own order database (Cloudflare, US) so we can build, ship, and support your unit. Stripe keeps the payment record. When an order is paid, refunded or disputed, its details (name, email and, for paid orders, phone, shipping address and amount, plus Stripe reference numbers) are also emailed to the builder through Formspree, an email-forwarding service, so nothing is missed. Kept for the life of the warranty plus what tax law requires; email to ask what we hold or to have it removed after that.

Used to ship your unit and honor your warranty. The order database and paid-order alerts above also contain your shipping address; the carrier receives it for delivery. It is not sold.

Receipt, order updates, tracking, and warranty contact · no marketing unless you joined the list

If you reserve a PHNTM One or join the PHNTM Umbra waitlist we keep your email, the optional note and the sign-up time in our own database (Cloudflare, US), with a private backup on our own hardware, with the thank-you email delivered through Google Workspace as described below. We also note which form you used (home page, order page or the Umbra page) and why (reservation or interest list). The builder sends a short thank-you from [email protected] after your new signup is recorded, subject to the delivery queue and provider acceptance, delivered through our Google Workspace mailbox (Google, US), then one email when ordering opens, plus occasional build updates (Umbra), each with a way to opt out. Signing up is not consent to any other marketing. Never sold. Google Workspace processes the thank-you email recipient; operator reservation alerts omit the address and note. To stop abuse, a salted one-way hash of your IP address sits in a temporary rate-limit counter, never with your email; the IP itself is never stored. The list is deleted after launch, or your entry sooner: email [email protected] and it is deleted from the live list right away, and backup copies age out within 30 days.

Two third-party scripts. The first is a Google Ads tag (gtag.js) loads on every page, sets Google cookies, and reports page visits and checkout conversions to Google so we can measure our ads. Visitors in the EEA, UK and Switzerland see a choice first, and the tag stores nothing for them until they accept (Google Consent Mode). The second is Cloudflare Web Analytics, from the company that already serves this site: it counts visits in aggregate (the page, where you came from, browser type, country and load time), sets no cookies and stores nothing on your device. The guided demo is hosted separately. Reservation thank-you emails use Google Workspace, and commerce alerts use Formspree as described above. Beyond that we count page views and clicks in aggregate on our own server — one number per day per event, nothing that identifies you. Your conversations and memories never touch this website.

Zero telemetry. After it ships, we couldn't see your data if we wanted to — that's the product.