The paperwork

Plain-English policies.

The same honesty as the device: what we promise, in words a person can read. If anything here is unclear, email me and a human answers.

01 / SHIPPING

Free, US, within 7 days

Shipping is free to the United States. Your unit ships within 7 days of your order — usually sooner — because every device is burned-in and tested before it leaves. You get a tracking number by email the day it ships. Not in the US? Email me first and we'll figure out whether we can get one to you.

02 / RETURNS

30 days, full refund

If PHNTM One isn't for you, email me within 30 days of delivery for a return. Send the unit back in working condition and you get a full refund of the purchase price; return shipping is on you. Before it's ever resold, a returned unit is fully wiped and re-flashed — and remember, your conversations only ever lived on the device, so wiping it removes every trace of you.

03 / WARRANTY

1 year, hardware

A 1-year limited warranty covers hardware defects — if the device fails under normal use, we repair or replace it. It doesn't cover drops, spills, or modifications gone wrong; that said, tinkering is the point of open hardware, so SSHing in and changing software never voids anything. Support is by email, from the person who built your unit.

payment & data · how it works

checkout

Handled entirely by Stripe — card, Apple Pay, Google Pay

your card

Goes to Stripe, never to us — we never see or store card numbers

your address

Used to ship your unit and honor your warranty · never sold, never shared

your email

Receipt, tracking, and warranty contact · no marketing unless you joined the waitlist

the device

Zero telemetry. After it ships, we couldn't see your data if we wanted to — that's the product.

Questions?

Talk to the builder.

Every policy question, return, and warranty claim goes to a real inbox read by a real person.

Email me Join the waitlist